WTH
I finally caved.
I bought my 13 year-old daughter a cell phone. She’d been asking for one for what seemed like an eternity. So after she fulfilled the many prerequisites my husband and I had given her, we agreed she had earned it. Keep in mind most of her friends have had one since they were oh, 9 or 10 (why again does an 9 year-old need a cell phone?).
And in the three weeks she’s had it, I don’t think I’ve seen her actually talk to anyone on it more than once. What’s she doing? Two words: text messaging. And not just a little. After having her prized possession for less than a week, she had sent and received a total of 1,000 text messages. I swear.
Now me, I hate text messaging. I think it takes entirely too long. You have to scroll through all those letters and numbers. If you go too fast, you pass your letter. If you take too long, you're all over that “clear” button. Which I can never find and invariably end up accidentally going back to the main menu. But my daughter? She could win a fastest finger competition blindfolded. And then there’s all those acronyms. WITW
I never would have guessed that her generation would glom onto text messaging as they have. I assumed they’d never have the patience. Turns out patience wasn’t even an issue. Which got me thinking about how dangerous it is for us as marketers to make assumptions. The fact is, our world is changing. We can’t assume anything about what our customers think, how they feel and how they consume media. With an ever-expanding list of digital media and new technologies available to us, it can be hard to keep up and make smart choices. But if we’re going to create successful movements in the marketplace, we’ve got to lead the charge. HITAKS
